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Questions We Often Get
Everything you need to know about the product and billing.
You can contact Bakeroo support by going to the "Support" page on our website or by emailing our support team at support@getbakeroo.com. We're here to assist you with any questions or issues you may have.
Our support team is available during regular business hours, typically from 9:00 AM to 5:00 PM (AEST), Monday through Friday. We strive to respond to all inquiries within 24 hours.
While we do not provide 24/7 support as a standard offering, we have a priority support option available for select plans that provides extended support hours and faster response times.
You can access our knowledge base and documentation by visiting our "Help" section on the website. There, you'll find user guides, tutorials, and frequently asked questions to assist you.
Yes, we have a community forum where Bakeroo users can connect, share tips, and discuss best practices. You can find the forum on our website and join the conversation.
Yes, we offer one-on-one training sessions to help you get the most out of Bakeroo. You can request a training session by reaching out to our support team, and we'll schedule a convenient time for you.
Our support team can assist you with a wide range of issues, including software troubleshooting, configuration questions, feature guidance, and general inquiries about Bakeroo.
If you encounter a bug or technical issue, please report it to our support team via email or the "Contact Support" form on our website. Be sure to include as much detail as possible, such as the steps to reproduce the issue and any error messages you've received.
Yes, we offer onboarding assistance packages that can include data migration support and setup guidance. Please contact our support team to discuss your specific needs and request assistance.11. Can I track the status of my support request? - Yes, you can track the status of your support request by logging into your Bakeroo account and visiting the support ticketing system. You'll receive updates and notifications as your request progresses.
If you forget your password or have trouble logging in, you can use the "Forgot Password" option on the login page to reset your password. If you continue to experience issues, please contact our support team for further assistance.
